SHIPPING POLICY
Last updated: 07/31/2026
WHERE WE SHIP
MaisonReps ships worldwide.
SHIPPING RATES AND DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.
Destination | Estimated delivery time
European Union | 10-14 business days
International | 10-20 business days
Delivery delays can occasionally occur.
Please note the shipping rates listed above are estimates only, and cannot be guaranteed. Actual shipping fees will be displayed at checkout.
ORDER PROCESSING TIME
All orders are processed within 4 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
SHIPMENT CONFIRMATION AND ORDER TRACKING
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
CUSTOMS, DUTIES AND TAXES
MaisonReps is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
DAMAGES
MaisonReps is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
INTERNATIONAL SHIPPING POLICY
We currently ship to most countries worldwide.
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
MISSING OR LOST PACKAGES
MaisonReps is not liable for packages that are lost or stolen in transit and confirmed to be delivered to the address entered for an order. Please contact the shipment carrier or file a claim.
If you have any further questions, please contact us at support.maisonreps@gmail.com.